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Whether it's a question about an order, a wholesale enquiry, or just wanting to tell us what you thought of a bar — we read every message.
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Common questions
Currently we ship within Canada and the US. International shipping is coming in 2025 — join our mailing list to be notified first.
Canada: 3–5 business days. US: 5–8 business days. Express options available at checkout. All orders ship with temperature-controlled packaging in summer.
Yes — no dairy, no honey, no beeswax, no animal-derived ingredients of any kind. We are certified by Vegan Action and our facility handles no animal products.
Yes. We supply select cafes, specialty grocers, and gift shops across Canada. Minimum opening order is $250. Email wholesale@purebite.organic to request our trade pricing sheet.
We'll resend it, no questions asked. Email us a photo and your order number and we'll ship a replacement within 2 business days.
Yes — we offer custom labelling for weddings, corporate gifts, and events. Minimum order 50 bars. Lead time 3 weeks. Get in touch to discuss your needs.